Terms of service
Terms and Conditions
1. Introduction
Welcome to Start PT ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website startpt.com.au (the "Site") and the purchase of supplements and related products (collectively, "Products") from us. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Site.
2. Product Information
2.1. Product Descriptions: We strive to provide accurate descriptions and images of our Products. However, we do not guarantee that Product descriptions, images, or other content on the Site are accurate, complete, reliable, or current.
2.2. Product Availability: All Products are subject to availability. We reserve the right to limit quantities or discontinue Products at our discretion.
3. Orders and Payments
3.1. Placing Orders: When you place an order, you are making an offer to purchase the Products under these Terms. We reserve the right to accept or reject any order in our sole discretion.
3.2. Order Confirmation: Upon placing an order, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order but serves as an acknowledgment of receipt.
3.3. Payment: Payment must be made in full at the time of order placement. We accept payment methods such as credit cards, PayPal, etc. All transactions are processed in Australian Dollars (AUD) and include GST where applicable.
3.4. Security: We use secure payment gateways to process transactions. However, we are not liable for any unauthorized access to your payment information.
4. Pricing and Availability
4.1. Pricing: Prices for Products are displayed on the Site and are subject to change without notice. Prices may include GST where applicable. Any shipping costs will be calculated and displayed during the checkout process.
4.2. Errors in Pricing: In the event of a pricing error on the Site, we reserve the right to cancel or adjust your order accordingly. We will notify you of any changes and provide an option to proceed with the corrected price or cancel the order.
5. Shipping and Delivery
5.1. Shipping Costs: Shipping costs will be added to your order total based on the delivery address and shipping method selected. These costs will be displayed before you complete your purchase.
5.2. Delivery Time: Delivery times are estimates and may vary based on location, availability, and other factors. We are not liable for any delays in delivery.
5.3. Risk of Loss: Risk of loss or damage to Products passes to you upon delivery to the shipping carrier.
5.4. Shipping Errors: If you receive a Product that is damaged, incorrect, or missing, please contact us within 7 days of receipt so we can address the issue.
6. Returns and Refunds
6.1. Return Policy: You may return Products within 7 days of receipt if they are unopened, unused, and in their original packaging. Certain Products may be exempt from return due to health and safety regulations.
6.2. Return Process: To return a Product, please contact us at info@startpt.com.au to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted.
6.3. Refunds: Once we receive and inspect the returned Product, we will process a refund to the original payment method, excluding shipping costs. Refunds may take [number] business days to appear on your account.
6.4. Non-Refundable Items: Certain Products, such as perishable goods or products that have been used, may not be eligible for refunds. Please check the product description and our return policy for details.
7. Intellectual Property
7.1. Ownership: All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Start PT Pty Ltd or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.
7.2. Usage: You may not reproduce, distribute, or create derivative works from any content on the Site without our express written permission.
8. Limitation of Liability
8.1. Disclaimer: To the fullest extent permitted by law, the Site and Products are provided "as is" without warranties of any kind, either express or implied.
8.2. Liability Limitation: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or purchase of Products, even if we have been advised of the possibility of such damages.
8.3. Maximum Liability: Our maximum liability to you for any claim arising out of these Terms or your use of the Site is limited to the amount paid by you for the Product in question.
9. Indemnity
You agree to indemnify, defend, and hold harmless Start PT Pty Ltd, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Site or any violation of these Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia. Any disputes arising out of or related to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts located in Queensland.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on the Site, and your continued use of the Site following any changes constitutes your acceptance of the revised Terms.
12. Termination
We may terminate or suspend your access to the Site and/or your account if you breach these Terms or for any other reason at our sole discretion.
13. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Start PT Pty Ltd
info@startpt.com.au